Privacy policy

At Patchenest, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from us. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information to provide you with a better shopping experience. The types of information we may collect include:

  • Personal Information:
    When you place an order or sign up for our newsletter, we collect your name, email address, mailing address, phone number, and payment information.

  • Non-Personal Information:
    We may collect information about your device, browser type, IP address, and browsing behavior through cookies or other tracking technologies to enhance our website and services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including delivering products and communicating with you about your order status.
  • Customer Service: To respond to your inquiries, provide support, and assist you with any issues related to your orders.
  • Marketing and Promotions: To send you promotional emails, special offers, or product updates if you have subscribed to our newsletter. You can opt out of these communications at any time.
  • Website Improvement: To analyze and improve the functionality of our website, ensuring a better experience for our users.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. All sensitive information, such as payment details, is transmitted via Secure Socket Layer (SSL) technology and encrypted into our database. Access to your information is restricted to authorized personnel only.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners and service providers for the following purposes:

  • Payment Processors: To securely process your payments.
  • Shipping Providers: To fulfill and deliver your orders.
  • Legal Compliance: If required by law or to protect the rights, property, or safety of Patchenest, our customers, or others.

We ensure that any third parties we work with also take reasonable measures to protect your data.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and offer personalized content. You can choose to disable cookies through your browser settings, but this may impact your experience on our site.

6. Your Rights and Choices

  • Access and Correction: You can review and update your personal information at any time by logging into your account or contacting us directly.
  • Opt-Out: You can opt out of receiving marketing emails by clicking the “unsubscribe” link in any of our email communications.
  • Data Deletion: If you wish to delete your account or request the removal of your personal information, please contact us at [email protected].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Modified" date. Please review this page periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights regarding your personal data, please contact us:

Thank you for trusting Patchenest with your personal information. We value your privacy and are committed to keeping your data secure.