Shipping policy

At Patchenest, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy to understand the available shipping methods, processing times, and costs.

1. Order Processing Time

  • Processing Time:
    All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation. Please note that during peak seasons or sales events, processing may take longer.

  • Order Confirmation:
    Once your order is placed, you will receive an order confirmation email. You will also receive a shipping confirmation email with tracking information once your order has shipped.

2. Shipping Methods and Delivery Times

We offer several shipping options based on your location and preference:

  • Standard Shipping:
    Delivery time: 5-7 business days (within the US).
    Cost: Calculated at checkout based on your location.

  • Expedited Shipping:
    Delivery time: 2-3 business days (within the US).

  • International Shipping:
    Delivery time: 7-14 business days depending on the destination.
    Cost: Calculated at checkout.

Please note that delivery times are estimates and can vary due to weather conditions, holidays, or other unforeseen circumstances.

3. Shipping Costs

Standard shipping:

  • For 1-2 Items:
    Enjoy affordable shipping for just $5.99 USD on orders of 1 or 2 items.

  • For 3 or More Items:
    Free Shipping on all orders of 3 items or more! No additional charges for larger orders.

Expedited shipping:

  •  $20 per order

4. International Shipping

We are happy to ship to most international destinations. For international orders, shipping costs and delivery times will vary based on the destination country.

  • Customs Duties and Taxes:
    Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. These fees are not included in the total cost of your order at checkout and must be paid upon delivery.

  • Shipping Restrictions:
    Some items may not be eligible for international shipping due to regulations. If this applies to your order, we will notify you via email.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information to monitor the status of your shipment. You can also track your order by visiting our Order Tracking page on our website.

6. Shipping Address

Please ensure that your shipping address is correct before completing your order. We are not responsible for delays or lost packages due to incorrect or incomplete shipping information.

If you need to make a change to your shipping address after placing an order, please contact us as soon as possible at [email protected]. While we will do our best to accommodate changes, we cannot guarantee changes can be made once the order is processed.

7. Contact Us

If you have any questions or need assistance with your order, shipping options, or tracking, please feel free to contact our customer service team:

We’re here to assist you and ensure you have a smooth shopping experience with Patchenest.